Terms & Conditions

Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘The Portrait Restaurant’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company The Portrait Restaurant. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and The Portrait Restaurant as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms of Service and the Website

The Portrait Restaurant is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with The Portrait Restaurant by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using The Portrait Restaurant in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

Product information

The Portrait Restaurant takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

Prices

The prices indicated on The Portrait Restaurant are shown in Pounds and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Availability

We reserve the right to make amendments to the content of any of our events. In the unlikely event that we are forced to cancel a booking for any reason, we will give you as much notice as we reasonably can and will offer you a full refund or an alternative date. We will not, however, be liable to you for any losses or expenses that you may incur and we strongly recommend that you take out suitable travel insurance.

Secure payment

The Portrait Restaurant currently offers two ways to pay for your order, Stripe & Paypal. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (The Portrait Restaurant is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to Stripe & Paypal for full terms and conditions of use.

Delivery

Your order will be delivered to the address you indicated when your order was placed. The products bought on The Portrait Restaurant will be delivered to one address in mainland UK or the Isle of Man. We do not deliver to the Channel Islands (Alderney, Guernsey, Jersey and Sark), or to PO Box addresses.
The Portrait Restaurant does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Right of Return

The Portrait Restaurant allows you obtain a refund if we are given 10 days or more, before the date of the event. If you inform us that you are unable to attend at least 7 days before it is due to start, we will allow you to transfer your booking/voucher to another equivalent event or overnight stay. Hotel bookings are subject to a 10 day cancellation policy, after which guests are liable for the full charge. If you have any specific allergies or disabilities, then you must inform us at the time of booking the event or stay. We reserve the right to refuse entry if we are not made aware of any relevant information about you. We will not be liable to you for any loss or damage that you may suffer as a result of booking or attending an event or stay at The Portrait Restaurant, except for any personal injury or death suffered as a result of our negligence. In any event, our liability to you will not exceed what you have paid.

Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to The Portrait Restaurant to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

Intellectual ownership

All the content on The Portrait Restaurant website (illustrations, texts, names, brand names, images and videos) is the property of The Portrait Restaurant. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by The Portrait Restaurant. All information, content and files is protected by International law concerning intellectual ownership and copyright. The Portrait Restaurant cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
The Portrait Restaurant will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Waiver and Severability

Any failure of The Portrait Restaurant to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and The Portrait Restaurant, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Feedback & Comments

Any opinions left on the Website by The Portrait Restaurant customers are screened and moderated by The Portrait Restaurant. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), The Portrait Restaurant reserves the right to refuse or modify it.